OpenPromote

Legal

Refund policy

Last updated 10 October 2026

You pay once for a package of credits, with no subscription. Here is when you can get your money back, and how.

In short

  • Haven't used any of a package's credits? Ask within 14 days of paying and you get all your money back.
  • Once you've used part of a package, it can't be refunded. Your credits never expire, so you can use the rest whenever you like.
  • If we charged you twice, your credits didn't arrive, or something broke on our side, we always put it right.
  • The money goes back the same way you paid.

The summary helps you find your way; the full text below is what applies.

Packages you haven't used

You can get all your money back for a package if you ask within 14 days of paying and you haven’t used any of its credits since you paid. That means you haven’t written a new email or added more people to an email since that payment.

When we refund a package, its credits are taken off your account.

Packages you've started using

Once you’ve used some of a package’s credits, we can’t refund it, in part or in full. Each email is written by an AI service that we pay for every time, so a used credit has already cost us.

Your credits never expire, though. Whatever is left stays on your account for whenever you need it, and a new package adds to it.

What we always put right

Whenever you bought it, and whether or not you’ve used it, we fix or refund:

  • a payment taken twice for the same package;
  • a payment that went through but didn’t add your credits;
  • a fault on our side that stopped you from using what you paid for.

Some things are put right on their own, with nothing to ask:

  • if writing an email fails, its credit goes straight back to your account;
  • people who didn’t get an email (a failed or stopped send) can be sent it again without using a credit.

How to ask for a refund

Email openpromote.2026@gmail.com or call +92 341 5887295. Please tell us the email address of your OpenPromote account and the payment’s reference: your transaction ID, or the payment number Payoneer showed you.

We answer within 2 working days and tell you whether the refund is approved.

How the money comes back

Refunds go back the way you paid:

  • Card, through Payoneer: back to the same card. Banks usually take 5 to 10 working days to show it. Card payments are in US dollars, so the amount in your own currency can be a little different because of exchange rates.
  • JazzCash, EasyPaisa or bank transfer: to the account you paid from, within 7 working days of the refund being approved.

We refund what we received. We can’t refund fees your bank or wallet charged you.

Disputes and chargebacks

If something looks wrong with a payment, please talk to us first: it is nearly always quicker than a dispute with your bank. If a payment is disputed or charged back, we may pause or remove the credits it added while it is sorted out.

Changes to this policy

If we change this policy, we change the date at the top of this page. The policy on the day you paid is the one that applies to that payment. This policy is part of our Terms of service.